Get In Touch With Us
Need assistance or have inquiries regarding your order? Our customer support team is ready to provide expert help. Feel free to email us at [email protected], or use the contact form below, and we will respond promptly.
Support Availability
Our support team is available during the following hours:
- Monday to Friday: 8:00 AM – 5:00 PM (Local Time)
We aim to respond to all inquiries within 1-2 business days, though response times may extend to 2-3 business days during peak periods.
Frequently Asked Questions
Order Dispatch Time
Typically, orders are processed and prepared for dispatch within 5-7 business days. Once your order is dispatched, you will receive an email notification containing shipment tracking details. You can track your shipment progress here.
Accessing Tracking Information
You can locate your tracking details in two convenient ways:
- Visit our Shipment Tracking section on our website and enter your order details.
- Refer to the shipping confirmation email we sent you, which includes a direct link for tracking.
Tracking Status Updates
Please allow up to 7 business days for tracking information to synchronize with the system. Be aware that transit or customs procedures may occasionally cause delays. If your tracking status remains unchanged after 10 business days, please reach out to our support team at [email protected].
Modifying Order Details
For a brief period of 2 hours after placing your order, modifications to your shipping address or selected items are generally possible. After 6 hours, order processing typically advances to a stage where changes can no longer be accommodated. For further details on returns and refunds, please see our policy here.
Order Cancellation Procedure
You have a 2-hour window from the time of purchase to cancel your order. Please use the cancellation link provided in your order confirmation email. Cancellation requests after 6 hours cannot be guaranteed as processing may be underway.